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Support

Contact Us

How can we help?

Have a question about an I/OMagic product? Need help with the product you just bought?

We’re here for you!  Give us a call, open a live chat, check out our FAQs, or shoot us an email with the below form.

Quick Question?

Speak to an I/O Magic customer service representative and get answers.

Call (949) 707-4888    |   8:00am - 5:00pm (PT) Weekdays 

Email Customer Service

FAQ

Register Your Products

Thanks for purchasing an I/OMagic product. Product Registration is easy, quick and secure. Please select the appropriate category below to continue. 

Order Tracking

You can view the status of your order (including tracking information) in the View Order Status section in your account menu.

For more Information please contact us at (949) 707-4888 or fill out our support form.

Returns Policy

Standard Return Policy

  • Return for refund within 15 days of purchase.
  • Return for replacement within 30 days of purchase.

 

If you need to return a product, our experienced customer service staff is a phone call away to guide you through our easy return process.  

949-707-4888 or e-mail support@iomagic.com  

Only items that have been purchased directly from iomagic.com are eligible for a refund. I/OMagic products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.  

All I/OMagic products are warranted to be free of defects in materials and workmanship for one year from the date of purchase. For instructions on replacing a defective product, please see our warranty page.

Shipping Policy

Turnaround

Most orders are shipped within 24 hours Monday – Friday 8am – 5pm.

Carriers

We use USPS to deliver our orders.

Order Tracking

We will email your tracking information as soon as your order ships. 

Shipping Rates

We offer free shipping on all orders over $49. A flat shipping rate of $4.95 will be applied to all other orders.

Privacy Policy          

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TERMS AND CONDITIONS

LIMITED WARRANTY 

I/OMagic products are warranted to be free of defects in materials and workmanship for one year from the date of purchase. In the event of a defect during the warranty period, we will replace the defective product when it is returned by the Purchaser. This Limited Warranty will be considered void if the product has been tampered with, improperly serviced, has the security seal removed, has been misused through negligence or accidental damage. This Limited Warranty is for replacement of the defective product only and shall not cover any other damages. Any product returned to I/OMagic that is not defective in materials or workmanship will be returned to the Purchaser at the Purchaser’s expense. With respect to use of the product, in no event shall I/OMagic be liable for any loss of profit or any other commercial damage, including but not limited to special, incidental consequential and other damages or costs incurred.

This Limited Warranty does not apply to damage that occurs during unpacking, set-up, installation, removal of the product for repair, or re-installation of the product after repair.

For warranty service, please call 949-707-4888 or e-mail support@iomagic.com , and we will guide you through the warranty service process.

OBLIGATIONS OF PURCHASER

  • The original purchase receipt from I/OMagic or an Authorized Dealer must be provided as proof or purchase before warranty service will be rendered.
  • In order to obtain warranty service, the product must be delivered with an I/OMagic Return Merchandise Authorization Number (RMA#). Any product returned without an RMA # will be refused.
  • A detailed description of the problem and a copy of the original receipt must be included in the package with the product.
  • Freight must be pre-paid to I/OMagic’s RMA center, in proper packaging to avoid damage.

I/OMagic is not responsible for late, lost or misdirected packages.

The replacement product will be returned to owner, freight pre-paid via UPS Ground only, within 30 days of receipt. Any other method of shipping will be at Purchaser’s expense.

Any customs or tariff costs, etc., to or from customers outside of the United States is solely their responsibility.

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