What To Do If Your Internal DVD-RW Won’t Eject

Please use this guide if, when you press the eject button on your Internal DVD-RW, the drive tray does not eject.

• Ensure that the computer is powered on.
• Some software, particularly CD/DVD writing software, prohibits ejecting the drive with the eject button. If you are running such software, please follow the instructions of the software to eject the drive. If you don’t see any software running, please re-boot your computer and attempt to eject the drive again.
• If this is the first time you are using your Internal DVD-RW, please check that it was installed correctly, with both the Data and Power cables securely connected to the drive and your motherboard and power supply. See the installation guide for the drive for detailed installation instructions.
• Follow these instructions in order to manually eject the disc tray:

• Turn off the computer.
• Manually eject the disc tray by using a small pin or paper clip as a tool.
• Inert the pin into the forced ejection hole on the front panel of the DVD recorder and push gently.
• When the drive tray opens, gently pull it the rest of the way out.

• If the disc tray is caught in your DVD-RW and does not come out, or if it cannot be opened or closed using the eject button after it is pulled out manually, contact our LiveChat support by going to www.iomagic.com and clicking on Support, then LiveChat or call our Technical Support Hotline at 1-949-707-4888, M-F, 8am-5pm PT.